Ok, maybe Dell does suck.

Here’s the situation:  There were a few purchases we made, in August, where Dell lost the check.  I have stubs for the check so we cut the check, but they for some reason don’t have the check.

So I spoke with a gentleman about it, I told him we cut the check but we can cancel it and re-cut the checks next week (accounting only cuts checks once a week).  Everything was agreed on and all’s well that ends well.

Two days later I get a voice message “Please call Dell.  Your account is over due and this might affect your terms status…[blah], [blah], blah]”

I call the number given in the voice mail and wait. 

This is the best part…

I wait for 30 minutes on hold.  Finally an automated voice comes on and says…

Thanks you for calling Dell.  We are experiencing high call volumes.  Please call us back at <phone number> extension <extension>.  Again that number is <phone number> extension <extension>.  Thank you for calling Dell.  Goodbye!

<click>

No joke, I was calling on a billing dispute (in which they threatened me) and they left me on hold for 30 minutes and then hung up on me. 

The truly amazing part about this is they can’t claim it was a rogue employee or some mistake.  This was an automated system.  It was programmed to hang up on customers.  There’s no denying it. 

That really is the worst customer service ever.